30-Day Window
Submit your request within 30 days after the carrier confirms delivery.
LuxeVora Customer Care
Returns & Exchanges
Beauty tools should feel right from the moment they arrive. Eligible LuxeVora purchases may be returned or exchanged within 30 days of delivery, with clear guidance at every step.
30 Days
Return or exchange eligible items from the date your order is delivered.
Free Returns
Approved eligible returns include return-shipping support at no additional cost.
Careful Review
Returned items are inspected to confirm their condition and included components.
Clear Resolution
Choose an eligible exchange or receive an approved refund to the original payment method.
Return Eligibility
Ready for a smooth return
To protect product quality and personal-care hygiene, returned beauty tools must arrive in a condition suitable for inspection and restocking.
- The return request is submitted within 30 days of delivery.
- The item is unused, clean, undamaged, and free from signs of wear.
- Original packaging, manuals, charging cables, attachments, and accessories are included.
- Hygiene seals remain intact when the product was supplied with a protective seal.
- The order number or another valid proof of purchase is available.
Important Exceptions
Items that cannot be returned
Some products cannot be accepted when their condition creates a hygiene, safety, or quality concern. These limitations do not affect your options when an item arrives damaged, defective, or incorrect.
- Products showing use, residue, alteration, impact damage, or improper handling.
- Opened hygiene-sealed items that have direct contact with the face, skin, scalp, nails, or body.
- Missing components, replacement heads, attachments, manuals, or original product packaging.
- Items clearly marked as final sale at the time of purchase.
- Gift cards or other non-physical purchase credits.
Simple Return Process
From request to resolution
Keep the item and its packaging secure until your request has been reviewed and return instructions have been provided.
Submit Details
Provide your order number, the item you wish to return, and a brief reason for the request.
Receive Approval
Our customer-care team reviews eligibility and sends the correct return instructions.
Pack Securely
Return the item with its original packaging, accessories, manuals, and protective materials.
Inspection & Resolution
After inspection, an approved exchange or refund is processed according to your request.
Category Standards
Care by product type
Return conditions vary slightly because each beauty category has different attachments, hygiene surfaces, and packaging requirements.
Skincare Devices
Facial cleansing devices, LED tools, steamers, massagers, and microcurrent devices should include every charging component, treatment attachment, protective cover, and instruction manual.
Makeup Tools
Brushes, sponges, applicators, precision tools, mirrors, lighting products, and storage accessories must remain unused and free from cosmetic residue.
Hair & Scalp Tools
Hair dryers, hot brushes, straighteners, curling tools, combs, and scalp devices must be clean, complete, and free from hair, product buildup, or heat-related damage.
Nail, Body & Grooming
Nail drills, manicure tools, shaving devices, cleansing tools, and body massagers must include all heads, guards, bits, cables, cases, and protective packaging supplied with the order.
Exchanges
Choose a better fit
Eligible items may be exchanged within the same 30-day period. Exchange availability depends on current inventory and successful inspection of the returned item.
Replacement Item
A replacement can be arranged when the same product is available.
Different Selection
When appropriate, a different eligible product may be selected after review.
Unavailable Inventory
If an exchange is unavailable, an approved refund will be offered instead.
Refund Details
What happens after inspection
We will confirm the outcome after your return has been received and reviewed. Refund timing may vary slightly depending on your bank or payment provider.
Return Inspection
The product, packaging, accessories, and hygiene condition are checked before a refund is approved.
Original Method
Approved refunds are issued to the original payment method used when the order was placed.
Bank Processing
Most financial institutions display a completed refund within 5–10 business days after it is issued.
Damaged or Incorrect Orders
Tell us as soon as possible
When an item arrives damaged, defective, incomplete, or different from what you ordered, keep the packaging and take clear photographs of the product, shipping box, and label.
These details allow our team to review the issue accurately and arrange the most appropriate resolution.
Do not discard the item or its packaging until your case has been reviewed.
Frequently Asked Questions
Helpful details
Review the most common questions about timing, packaging, exchanges, and refund processing.
When does the 30-day period begin?
The return and exchange period begins on the date the carrier confirms that your order was delivered.
Can I return an opened beauty tool?
An opened item may be eligible when it remains unused, clean, complete, and does not have a broken hygiene seal. Defective, damaged, or incorrect products are reviewed separately.
Do I need the original packaging?
Yes. Original boxes, protective inserts, manuals, cables, attachments, cases, and accessories should be included so the item can be inspected properly.
Can I send an item back without approval?
Returns should not be sent before instructions are provided. Unapproved packages may be delayed, misrouted, or unable to be matched with your order.
When will my exchange be shipped?
An approved exchange is prepared after the original product has been received, inspected, and confirmed as eligible. Availability is checked at that time.
Why is my refund not visible yet?
Banks and payment providers may need 5–10 business days to post an issued refund. Processing times are controlled by the financial institution after LuxeVora completes the refund.
Customer Care
Need help with an order?
Have your order number and product details ready. Photographs are especially helpful for damaged, defective, incomplete, or incorrect deliveries.