Free Shipping
Standard shipping is included with every LuxeVora product order.
LuxeVora Assistance
Help Center
Clear guidance for orders, delivery, returns, beauty tool care, and everyday product questions. Find the information you need without interrupting your routine.
Assistance is available 24/7 Keep your order number and the email used at checkout nearby for faster assistance.
3–5 Business Days
Most orders are expected to arrive within three to five business days.
30-Day Returns
Eligible products include complimentary returns and exchanges within 30 days.
24/7 Assistance
Guidance is available whenever an order or product question comes up.
01
Order Journey
Order Guidance
From confirmation to delivery, each order moves through a simple sequence. Use the details below to understand its current stage and what happens next.
Have these details ready
Your order number, checkout email address, product name, and a clear description of your question.
Order Confirmation
A confirmation message is sent after checkout. Review the product selection, delivery address, and order number for accuracy.
Processing
Your products are prepared for shipment. Requested changes may not be possible after processing has started.
Shipment Tracking
Tracking information is provided when the carrier receives your package. Initial scans may take time to appear.
Delivery Review
Inspect the package and product promptly. Keep the packaging until you have confirmed that every item is complete and working correctly.
02
Delivery Information
Shipping & Delivery
LuxeVora provides free standard shipping, with most orders expected to arrive within three to five business days.
Delivery estimates begin after order processing. Carrier schedules, severe weather, address issues, and regional service conditions can occasionally affect timing.
Preparation
Your order is reviewed, prepared, and assigned for shipment. Address changes should be requested as early as possible.
Carrier Handover
The tracking number becomes active after the first carrier scan. A short delay between the shipping notice and the first update is normal.
In Transit
Tracking events may be grouped rather than displayed in real time. The estimated delivery date is the best guide during transit.
Delivered
Check your entrance, mailbox, parcel area, household members, building reception, and nearby secure locations before reporting a missing package.
03
Simple Resolution
Returns & Exchanges
Eligible LuxeVora products may be returned or exchanged within 30 days. Return shipping is complimentary when the return meets the applicable requirements.
30
Thirty-day return window The return period begins on the recorded delivery date for your order.
- Keep the product, accessories, charging cables, manuals, and original packaging together.
- Clean personal-care tools carefully before packing them for return.
- Do not send a product without receiving the appropriate return instructions.
- Use protective packaging so the product is not damaged during return transit.
- Report incorrect, damaged, incomplete, or non-working items as soon as they are discovered.
Beauty Tool Library
Product Care
Good care supports cleaner use, consistent performance, and a longer product life. Always follow the manual supplied with your specific device or accessory.
Skincare Tools
Cleansing & Facial Devices
Remove product residue after use and allow every washable surface to dry fully before storage.
- Use only compatible cleansers or conductive products.
- Keep charging ports completely dry.
- Avoid harsh solvents and abrasive cleaning materials.
Makeup Accessories
Brushes, Sponges & Applicators
Regular cleaning helps prevent buildup while preserving the shape and finish of your beauty tools.
- Wash brush fibers gently without soaking the handle.
- Dry brushes horizontally or with bristles facing downward.
- Replace damaged or permanently stained applicators.
Hair Styling
Dryers, Irons & Hot Brushes
Allow heated products to cool completely before cleaning, wrapping the cord, or placing them into storage.
- Clear vents and filters of dust and loose hair.
- Never wrap a power cord tightly around a hot tool.
- Use the correct voltage and a stable, heat-safe surface.
Nail, Body & Grooming
Personal Care Accessories
Clean removable heads and attachments individually, following the water-resistance rating of each product.
- Disinfect reusable metal tools between uses.
- Replace worn blades, rollers, pads, and abrasive heads.
- Store sharp attachments in a protective case.
Responsible Use
Device Safety
Beauty devices combine personal-care routines with electrical, heated, mechanical, or light-based technology. Careful setup matters.
Read the complete manual. Review charging, cleaning, intensity, timing, attachment, and storage instructions before the first use.
Begin conservatively. Start with the lowest suitable setting and avoid longer or more frequent sessions than recommended.
Check compatibility. Confirm that the device is appropriate for your skin, hair, nails, body area, and any products used with it.
Stop when irritation occurs. Discontinue use if you experience unusual discomfort, overheating, skin irritation, or product damage.
05
Quick Answers
Frequently Asked Questions
Review the most common questions about checkout, order changes, delivery, discounts, product setup, and returns.
Where can I find my order number?
Your order number appears in the confirmation message sent to the email address entered during checkout. Check spam, promotions, and filtered folders if it is not in your primary inbox.
Can I change or cancel an order?
Changes and cancellations may be possible before processing begins, but they cannot be guaranteed. Submit the request immediately and include the order number and exact change needed.
Why has my tracking information not updated?
A shipping notice may be generated before the carrier completes its first scan. Tracking can also update in grouped intervals while a package moves between carrier facilities.
What should I do when tracking says delivered?
Check all secure delivery areas, your mailbox, household members, neighbors, building reception, and carrier notices. Some carriers record delivery shortly before the package is physically placed at the address.
What should I do if an item arrives damaged?
Keep the product and packaging together. Take clear photographs of the shipping box, label, product, affected area, included accessories, and any visible damage before requesting assistance.
How does the email subscription discount work?
A successful email subscription provides an automatic 15% sitewide discount. The benefit is not limited to a first order, subject to the applicable checkout and promotion conditions.
Can electrical beauty devices be used internationally?
Check the voltage, frequency, plug type, charger specifications, and product manual before use. A plug adapter does not convert voltage, and incompatible power may damage the product or create a safety risk.
How should rechargeable devices be stored?
Clean and dry the device, disconnect it from power, protect the charging port, and store it in a cool, dry location away from direct sunlight, moisture, children, and extreme temperatures.
When will a return be reviewed?
Returns are reviewed after they arrive and are checked against the provided return details. Products, accessories, packaging, and the condition of the returned order may be included in the review.
LuxeVora Care
Personal Assistance
For order-specific questions, include your order number, checkout email, product name, and any relevant photographs in your message.
Email support@luxevora.mom
Phone +1 (304) 555-0192
Address 99 Red Mulberry Way, Unit 3, Charleston, WV 25306, United States
LuxeVora Help Center — Beauty tools, devices, accessories, and order guidance.
Free shipping · 3–5 business day delivery · 30-day free returns